I was genuinely let down by Highbet’s support setup when I needed help. Right from the start, I could tell this wasn’t going to be the smooth experience I’d hoped for.
The biggest issue I faced was the complete lack of live chat. When you’re stuck with a problem, waiting hours or even days for an email response just doesn’t cut it. I sent queries to their support email and found myself checking my inbox repeatedly, only to wait much longer than expected for basic answers.
Here are the main red flags I encountered:
- No instant support options like live chat or phone
- Email responses take far too long to arrive
- Limited support hours mean you’re often left waiting
What made it worse was realising how limited their support channels really are. Most modern casinos offer multiple ways to get help quickly, but Highbet seems stuck in the past. When I did finally hear back via email, the responses felt generic and didn’t always address my specific concerns properly.
The language support covers English, Finnish, and French, which is something, but it doesn’t make up for the fundamental problems with their support structure. For a casino that wants to compete in today’s market, this level of customer service simply isn’t good enough.